Inbound

Total inbound

8.2%

412

Conversion rate

2.1%

38.4%

Closure rate

1.3%

64.7%

Pipeline value

14.5%

AED 638K

Mohammed Al MarriCL-2811

+971 50 412 7823·Dubai·Apr 29, 11:32 AM·3:14

0:00/3:14

AI analysis

Auto-generated

Intent

Engine misfire · cylinder 4

Sentiment

positive

Conversion score

88/ 100

Outcome

Booked

Summary

Returning customer called with a rough idle and check-engine light on his Patrol. After ruling out a simple plug change, he agreed to come in tomorrow afternoon for a full ECU diagnostic. Insurance pre-auth flagged for tomorrow morning.

Recommended next action

Send pre-service checklist over WhatsApp before 5 PM
Request insurance pre-auth from Salama by 9 AM
Block 3:00–4:00 PM with Hassan on Apr 30

returninginsurancehigh-intent

Transcript8 turns · 3:14

0:00Reception

Flow Auto, this is Sara. How can I help?

0:04Mohammed

Hi, this is Mohammed Al Marri. The Patrol is shaking on idle and the check-engine light came on yesterday.

0:14Reception

Sorry to hear that, Mohammed. Is the shake constant, or only when you're stopped?

0:22Mohammed

Mostly at the lights. And it stutters when I accelerate. I think it's the same engine Hassan worked on last year.

0:36Reception

Got it — likely cylinder four again. With those symptoms it usually needs a full diagnostic. Can you come tomorrow at 3 PM?

0:52Mohammed

Three works. Will my insurance cover the diagnostic? It's Salama.

1:00Reception

We'll send the pre-auth tonight. Bring your Mulkiya and a copy of last year's job card.

1:14Mohammed

Perfect. See you tomorrow at three.